Quick shop
Got the item numbers from your catalogue? Use our Quick Shop and you'll be out of here in a jiffy.
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Help and frequently asked questions
Help! I ordered the wrong item!
You can amend your order up to 15 hours after you place it by going to Manage account, View order history and selecting Reopen order.
If your order has already been dispatched, we can refund any part of your order as long as the product is returned in its original condition and within 30 days.
Educational resources returns address:- Returns
- Scholastic UK
- Westfield Road
- Southam
- CV47 0RA
How can I use my commission vouchers?
You may receive your commission as either online or printed vouchers.
The value of any online vouchers will be taken from your order total at the checkout.
To claim commission from a printed voucher, you must enter the voucher number into the appropriate box at checkout.
How to contact us
You can contact us in the following ways.
UK customers
- Telephone: 0845 6039091 LoCall rate
- Fax: 0845 6039092 LoCall rate
- Email: enquiries@scholastic.co.uk
- Write to:
- Scholastic Ltd
- FREEPOST (SCE 2665)
- Windrush Park
- Range Road
- Witney
- OXON
- OX29 0YZ
International customers
- Telephone: +44 1993 893475
- Fax: +44 1993 893424
Please note our office hours are 8.30am to 5.00pm Monday to Friday.
I have received a despatch email, but my order has not arrived.
If you have not received your delivery within 7 days of placing an order, please telephone Customer Service on 0845 6039091.
Paying by school requisition
If you would like to pay for your order by school requisition you have to first set up a school address.
UK orders
If you live in the UK, school requisitions must be billed and shipped to a valid school address.
You will be asked for an ‘Order Number’ and the invoice will be sent to ‘The School Secretary’.
Rest of the World
If you live outside the UK, we require full payment before we can ship your school requisition/pro-forma invoice order.
You will be asked for a ‘Contact name’ and ‘Order Number’.
Postage and packing
Postage and packing is charged as follows:
UK order
- FREE!
Rest of the World
- Postage and packing will be £3.50 on orders under £30.00.
- Postage and packing will be 20% on orders of £30.00 and above
Registration
If you wish to place an order in Commission Shop, you will need to register online—unless you have already registered on either:
- Scholastic Shop
- Education PLUS
- We Are Writers
- Book Fairs
What is my credit card security code?
Your card’s security code is the final three digits found on the signature strip on the reverse of your card.
Which delivery address should I choose?
If you want to pay by School Requisition, your order must be delivered to your school and you will need to create a school address.
If you live in the UK, you need to pick a school from our list. If you cannot find your school, or the address is not correct, please let us know by emailing enquiries@scholastic.co.uk, or by calling us on +44 (0) 845 6039091 between 8:30am-5:00pm, Monday to Friday.
NOTE: while you can have many home and work addresses, you can only have one school address, if you change your school address, the old one will be overwritten.